*************************************************** * * * N E W D E A L E V A L U A T I O N * * I N S T A L L A T I O N H E L P * * * *************************************************** Before you can install NewDeal, you must have DOS version 3.0 or newer, OS/2 version 2.0 or newer, or Windows 95 or 98 or NT installed on your computer. You may use this evaluation software for 45 days. If you wish to use the software after that, you must purchase a full retail version. The retail versions may include the following features which are not available in this evaluation version: * Import and export of additional popular document formats * Spell check, thesaurus, and automatic hyphenation * Fax support for many common faxmodems * Banner printing * Personal finance management * Additional background images * More fonts * More clip art files * Templates for quick creation of many popular types of documents You may want to print this document as a handy reference for installation and troubleshooting. ******************************************************************** TABLE OF CONTENTS ******************************************************************** SECTION TITLE 1...............Checking your Hardware 2...............Disk Space 3...............Conventional Memory 4...............Previous Versions 5...............Running NewDeal 6...............Using NewDeal with Windows 7...............If NewDeal does not work 8...............Error Messages 9...............Incomplete Installation ******************************************************************** Section 1 - Checking your hardware ******************************************************************** 1. Checking and Verifying your Hard Drive It's always a good idea to back up any important files on your system. Now would be an excellent time to remove any files that you no longer use. Also, you should run a diagnostic program such as CHKDSK or SCANDISK to make sure your hard drive is in good working order. To run either of these utilities on your C: drive, enter the following command at a DOS prompt: CHKDSK C: SCANDISK C: (if you have DOS version 6.x or higher) For more information about these utilities, consult your DOS manual. 2. DISK DRIVES With some computers, you may need to put disks in ALL available drives in order to proceed. If you see a message like "Error reading drive x, Abort, Retry, Fail," press F for Fail and you may be able to proceed anyway. If you have difficulty reading any of your drives or if any phantom drives show up that do not exist, try editing the GEOS.INI file to tell the software the exact drive specifications. In the [system] section of the GEOS.INI file you could add the line drive b = 0 This tells the software to ignore drive b. Using the format drive = you can use any of the following drive specifications 0 => Ignore the drive 360 => 360K Low Density 5.25" floppy disk 720 => 720K Low Density 3.5" floppy disk 1200 => 1.2Mb High Density 5.25" floppy disk 1440 => 1.44Mb High Density 3.5" floppy disk 2880 => 2.88Mb 3.5" floppy disk 65535 => Hard drive, CD ROM, or large removable disk If trouble reading, copying, or formatting diskettes persists, try putting the line waitpost = false in the [system] section of the GEOS.INI file. ******************************************************************** Section 2 - Disk Space ******************************************************************** The installation will not proceed normally if you do not have enough free disk space on your hard drive. You will need at least 10 MB (ten megabytes) of free disk space. If the installation fails, check to see how much space you have left on your hard drive by entering the following command at a DOS prompt: DIR At the end of the list of files you will see the number of bytes free on the hard drive. ******************************************************************** Section 3 - Conventional Memory ******************************************************************** If you get the error "Not enough memory to install" or if the installation procedure fails before it can copy any files to your hard drive, you may not have enough free conventional memory to run the installer. The installer requires approximately 520K of free conventional memory. Try removing any unnecessary TSRs and device drivers from your CONFIG.SYS and AUTOEXEC.BAT files, or boot your computer from a system diskette to free more conventional memory. ******************************************************************** Section 4 - Previous Versions ******************************************************************** 1. DOCUMENTS FROM PREVIOUS VERSIONS Documents and fonts from previous versions of the software may be used with this software. Applications that work with previous versions of NewDeal or with Geoworks Ensemble 2.0 should work with this version. 2. INSTALLING OVER PREVIOUS VERSIONS (2.X ONLY) We recommend that you install this version in its own new directory, however, you may install this over a previous version safely. The installation program will back up your old GEOS.INI file as GEOS.01 (if it already exists, then GEOS.02 and so on), and will modify the file accordingly while keeping your old preferences. Your old token database will also be backed up as TOKEN.01 (if it already exists, then TOKEN.02 and so on). The installation program is non-destructive, which means your documents will not be deleted, nor any additional programs you may have installed. Only original NewDeal program and system files, clip art files, and templates will be replaced with their new versions. 3. TRANSFERRING GEOWORKS ENSEMBLE DOCUMENTS TO NEWDEAL Here are 9 easy steps to move your Geoworks Ensemble document files into the NewDeal Document directory: A. Run NewDeal B. Click on the C: Icon C. Double Click on the GEOS20 folder (or the GEOWORKS folder if you have Geoworks Ensemble v1.x) D. Double Click on the Document folder E. Click on FILE F. Click on SELECT ALL G. Click on FILE H. Click on MOVE I. Click on the "Go to Document" icon in the dialog box J. Click on the Move button in the dialog box 2. UPGRADING GEOWORKS v1.x DOCUMENTS Documents created with Geoworks v1.x (Geoworks Ensemble or Geoworks Pro or Quick Start, for example) may be upgraded for use with NewDeal. NOTE: This upgrade process is not reversible. Once you upgrade a document, you can no longer use it with the older version of Geoworks software. Therefore, we recommend that you make copies of your files before you upgrade them. How to upgrade a v1.x document file for use with NewDeal in three easy steps: 1. In NewManager, click on the file icon to select it. 2. Click on Utilities menu. 3. Click on "Upgrade 1.x file...". 3. TRANSFERRING GEOWORKS CLIP ART TO NEWDEAL Here are 10 easy steps to move your Geoworks Ensemble CLIP ART files into the NewDeal Clip Art directory: A. Run NewDeal B. Click on the C: Icon C. Double Click on the GEOS20 folder (or the GEOWORKS folder if you have Geoworks Ensemble v1.x) D. Double Click on the Document folder E. Click on the Clipart folder F. Click on FILE G. Click on MOVE H. Click on the "Go to Document" icon in the dialog box I. Click on the move icon button in the dialog box 4. TRANSFERRING GEOWORKS FONTS TO NEWDEAL Here are the easy steps to move your Geoworks Ensemble Fonts into the NewDeal Font directory: A. Run NewDeal B. Click on the C: Icon C. Double Click on the GEOS20 folder (or the GEOWORKS folder if you have Geoworks Ensemble v1.x) D. Double Click on the USERDATA folder (skip this step if you have Geoworks Ensemble v1.x) E. Double Click on the FONT folder F. Click on FILE G. Click on SELECT ALL H. Click on FILE I. Click on MOVE J. Click on the "Path" icon in the dialog box K. Click on "C:\" L. Double Click on "NDE" M. Double Click on "USERDATA" N. Click on "FONT" O. Click on the move icon button in the dialog box ******************************************************************** Section 5 - Running NewDeal ******************************************************************** 1. HOW TO RUN NEWDEAL The program is in a directory called NDE and the command to start the program is NEWDEAL or NDE. Therefore to start software from the C:\ prompt (which is your hard disk drive) type: C: [ENTER] CD\NDE [ENTER] NEWDEAL (or NDE) [ENTER] If you want the software to start automatically when you switch the computer on, run the following utility (this applies only to DOS, Window users please refer to WINDOWS section). At the C:\ prompt, type: C: [ENTER] CD\NDE [ENTER] BT2NEW [ENTER] 2. HOW TO RUN THE HELP UTILITY When you install the software, a file called NEWHELP.EXE is installed along with the other files. NewHelp is a program designed to help you diagnose and fix problems you may encounter. To start the NewHelp program, at the DOS prompt type: C: [ENTER] CD\NDE [ENTER] NEWHELP [ENTER] 3. DOS PATH The install program will check your AUTOEXEC.BAT to determine if the NDE directory is in your path. If the installation modifies your AUTOEXEC.BAT, you will need to reboot your computer after the installation for the changes to take effect. 4. NOVELL NETWORK If you are connected to a NOVELL network, you may need to create a SHELL.CFG file in the root directory of C: drive. To create the file, enter the following command at the DOS prompt: echo file handles = 100 > shell.cfg (then hit the enter key) "file handles = 100" will be the only line in the file. ******************************************************************** Section 6 - Using NewDeal with Windows ******************************************************************** 1. CREATING AN ICON IN WINDOWS v3.X TO RUN NEWDEAL NewDeal will run as a full screen DOS application from within Windows. We provided a PIF file as to make the creation of a group and icons for Windows v3.x. Creating a Group from within Windows v3.x A. From within Program Manager Click on File B. Click on New C. Click on Program Group D. Type in NewDeal for Description E. Type in newdeal.grp for Group File. You will now have a new group called NewDeal, which contains a NewDeal icon. 2. RUNNING NEWDEAL WITH WINDOWS FOR WORKGROUPS (v3.11) If you wish to run the software from Windows for Workgroups 3.11, you must disable 32-bit file access. Here are the easy steps to disable 32-bit file access: A. Double Click on Control Panel B. Double Click on Enhanced C. Double Click on Virtual Memory D. Uncheck the box for 32-Bit File Access 3. CREATING AN ICON IN WINDOWS 95 FOR NEWDEAL An icon can be created within Windows 95 by following these easy steps: A. Double Click on My Computer B. Double Click on the drive with NewDeal (usually drive C:) C. Click on File D. Click on New E. Click on Shortcut F. Click on Browse G. Double click on the NDE folder H. Click on next I. Double click on LOADER.EXE J. Select a new name (we suggest NewDeal Release 3 Evaluation) K. Click on Finished 4. NEWDEAL RUNNING UNDER WINDOWS 95 Now that NewDeal installed, here is a series of steps to make NewDeal run efficiently with Windows 95. A. Right click on your newly created NewDeal Icon B. Click on PROPERTIES menu option C. Click on PROGRAMS tab D. Check that it points exactly to where you have it installed (usually C:\NDE). E. Click on CLOSE ON EXIT F. Click on ADVANCED button G. Click in the brackets next to [X] Prevent MS-DOS Based programs from detecting Windows [ ] Suggest MS-DOS Mode as necessary H. Click on the SCREEN tab I. Change Screen Usage from Window to Full Screen J. Click on the MISC tab K. Click in the brackets next to [ ] Allow screen saver [X] Mouse exclusive mode L. Click on the APPLY button (if any changes were made) 5. PRINTING CONFLICTS AND WINDOWS 95 On some computers, Windows 95 and NewDeal may both try to control the printer port. Some quick and easy solutions to this problem are as follows (use second or third solutions if the first does not resolve the conflict): A. Run Preferences, Computer B. Change the setting for your LPT to "DOS" (Solution 2) A. Double Click on My Computer B. Double Click on Printer Folder C. Click on your printer icon D. Click on File, Click on Properties E. Click on the Details Tab F. Click on Spool Settings G. Change Spool option from Spool after first page is printed to Spool after last page is printed (Solution 3) A. Double Click on My Computer B. Double Click on Printer Folder C. Click on your printer icon D. Click on File, Click on Properties E. Click on the Details Tab F. Click on Port Settings G. Make sure the [ ] Spool MS-DOS print jobs is unchecked. 6. MOUSE PROBLEMS WITH WINDOWS 95 Windows takes over control of the mouse. Here is the easiest way to customize your machine to allow both NewDeal and Windows 95 to work together. A. Load up NewDeal, press CTRL+ESC to open the Express menu B. Use your arrow keys navigate to Preferences and press the ENTER key to run Preferences C. Use the TAB key to navigate to the Mouse button. D. Press the SPACEBAR to run the Mouse Preferences module. E. Press the TAB key to navigate to the Change button and press Spacebar to open it. F. Select Windows 95 mouse support already installed (Alternatives: Generic, Nothing else works, or No Idea) G. Press the ENTER key. 7. MULTITASKING UNDER WINDOWS 95 If Windows 95 will not let you task switch, it is due to conflicting video modes. Here is one way to ensure that Windows 95 will permit you to switch to and from NewDeal: A. Run NewDeal B. Double Click on the Preference Icon C. Click on the Video icon D. Change the video driver to VGA: 640x480 16-Color E. Click OK. Now you will be able to task switch. Use ALT+TAB as your task switching hot key. ******************************************************************** Section 7 - If NewDeal does not work ******************************************************************** 1. NOMEM TEST If you have extended or expanded memory (any RAM beyond 640K) and you are having problems running your software, try starting NewDeal by typing: NEWDEAL /nomem at the DOS prompt in the directory where you installed NewDeal. You must type this in lowercase letters. The nomem parameter instructs the software to ignore any extended or expanded memory in your system. If using nomem solves your problem, it was probably caused by a TSR such as a RAM disk, memory manager, that uses your expanded or extended memory in your computer. 2. TO MAKE THE NOMEM SETTING PERMANENT Run Preferences and click on the Computer icon. Select None for Extra Memory and OK to accept the setting. Close Preferences. 3. VIDEO DRIVERS If you completed the install and you cannot see anything on your screen when you try to start the software, the install program may have chosen the wrong video driver. The first step in solving this problem is to know what type of video adapter you have. If you do not know, you should contact your hardware vendor to find out. Then follow these steps A. Run install from the first disk again by typing a:install B. Choose the Install Individual File(s) option C. Install one of the following files based on your display adapter loadervg.exe VGA loadereg.exe EGA loadercg.exe CGA loadermc.exe MCGA loaderhg.exe Hercules D. Rename the file you install to loader.exe by typing: CD\NDE REN LOADER.EXE LOADER.BCK REN LOADERHG.EXE LOADER.EXE In this example, we installed loaderhg.exe into the NDE directory. If you have a different display device or you installed the software in a different directory, substitute the appropriate display device and directory in the commands above. E. Edit the GEOS.INI file to add the appropriate video driver entries immediately below the line [screen0] device = VGA: 640x480 16-color driver = Standard VGA Driver device = EGA: 640x350 16-color driver = EGA Driver device = CGA Compatible: 640x200 Mono driver = CGA Driver device = IBM MCGA: 640x480 Mono driver = MCGA Driver device = Hercules HGC Compatible: 720x348 Mono driver = Hercules Monochrome Driver A few systems have to be switched to graphics mode from the keyboard before they will run the software. If you start NewDeal and get a blank screen, try typing either of these commands at the DOS prompt before you start the software. MODE CO80 (that's c o 8 zero - changes to 80-column mode) or MODE MONO (changes to monochrome mode on some systems) 4. COLOR MONITORS THAT ONLY SHOW BLACK AND WHITE If you are using a CGA or MCGA type video adapter, NewDeal will appear only in black and white. Both CGA and MCGA offer monochrome resolutions of 640x200 lines and 640x480 respectively, but in color their resolutions both drop to 320x200 lines, too low for NewDeal color graphics. 5. SUPER VGA MONITORS THAT ONLY WORK IN NORMAL VGA NewDeal currently supports high resolution on most Super VGA systems. VESA Super VGA is the closest thing to a Super VGA standard. If you are not sure what kind of Super VGA card you have, you may want to try our VESA compatible Super VGA drivers. If none of the drivers seem to work, the video board itself may not be prepared to utilize Super VGA mode. To fix this, run the setup program that came with your video board. If even then super VGA mode does not work, you may need to use Standard VGA at 640x480. 6. SCREEN BLANKERS / SCREEN SAVERS NewDeal is not compatible with most screen blankers. Once they blank the screen, you will probably have to restart your computer before you can use NewDeal again. Disable all screen blanking software before you run the software. We include screen savers. To select a screen saver, run Preferences and click on Lights Out. 7. PRINTER PROBLEMS Our #1 Printer troubleshooting hint. A. Double click the Preference icon. B. Select Computer C. Select BIOS on the parallel port you are using to print (typically LPT1). D. Click OK Setting the port to BIOS tells NewDeal to use a method of printing similar to that used by MS-DOS. If the BIOS setting doesn't work, try the DOS setting. Note that the DOS setting may produce a strange error message No Formatted disk in drive if the printer is off-line. This is a result of the way DOS reports the error. If neither BIOS nor DOS works, try the 7 setting for printing on LPT1 or the 5 setting for printing on LPT2. 8. DOES IT PRINT WITH OTHER SOFTWARE? If you cannot print at all from NewDeal, you may not have the printer hooked up to the computer properly. Check to see if you can print from other software programs. If not, then you need to double check the printer connections. If you can print from another program, make a note of what LPT port the printer is set up for in that software and tell NewDeal to use that same port. 9. DISTORTED OR GARBLED PRINTOUTS If your printer is printing strange characters or output appears distorted, you may have chosen the wrong printer driver. Try using other printer drivers on the list by double clicking Preferences, then click Printer and click on New. If your printer does not appear on the list of supported printers, check the printers documentation. Maybe your printer emulates (mimics) some other brand or model. NOTE: Always check and make sure that Default Sizes are correct, whenever you change your printer drivers. 10. MOUSE PROBLEMS There are no known mouse problems at this time. If you are using Windows 95 on your computer, please check the Windows 95 section elsewhere in this guide. 11. OS/2 You can install under OS/2 in a regular DOS full screen window. The DOS_STARTUP_DRIVE setting on the session page should be blank. Increase the number of DOS_FILES available to that DOS box to at least 80. Make sure that the HW_TIMER setting is on. All other values can be left as the defaults. If you are installing from an OS/2 DOS session you may receive an error message indicating that you don't have enough room on your hard drive. NOTE: The install program will allow you to continue if you are sure that there is enough space. You might get a "SYS Error 0005. Access Denied" error while installing under OS/2, because OS/2 thinks there is an extended attribute set for all of the files on the installation disks. To change this extended attribute: A. Use the DISKCOPY command to copy each installation disk to a diskette that is not write protected. B. Run CHKDSK /f on each diskette. OS/2 will correct what it thinks is an extended attribute error on every file. C. Then install from the copies. ******************************************************************** Section 8 - Error Messages ******************************************************************** 1. SHARE TABLE OVERFLOW This error means that the DOS utility program SHARE.EXE is not set high enough for NewDeal. You should check the AUTOEXEC.BAT for a line such as C:\DOS\SHARE.EXE /f:4096 If this line does not exist or there is no /f:4096, you should add it. If the line is correct and you still get the error message, try increasing the number 4096 in increments of 2048 until the error message stops. 2. GEOS.INI FILE HAS BEEN CORRUPTED The GEOS.INI file will be located in the C:\NDE directory if you installed the program into that drive and directory. Should the file ever become damaged, you can copy the file from the original install installation files. If you have installed NewDeal into a directory other than C:\NDE, substitute the appropriate drive and directory in these commands. 3. SYSTEM ERROR: KR-07, KR-09 System error: KR-09 or System Error: KR-07 can be caused by memory (RAM) conflicts, damaged files, or faulty program instructions. Primary reasons for getting system errors. A. A one-in-a-million fluke B. Problems in your AUTOEXEC.BAT or CONFIG.SYS file C. Corrupt files or bad sectors on your hard drive D. Damaged document files E. A conflict with other software F. Low on hard disk space G. Low on memory (RAM) H. A virus I. KR-07, KR-09 and Windows 95 DIAGNOSIS AND TREATMENT These problems are usually easy to track down and fix. Go through the following steps, in order, to locate and fix the source of the error. A. A ONE-IN-A-MILLION FLUKE Turn off your computer. Wait a few seconds, then turn it on again. Go back into NewDeal. Do exactly what you were doing when the error message appeared. If you don't get another error message, it was probably a one-time fluke. If you only get the error in one specific document, skip to section D, Damaged Documents. B. CHECK YOUR AUTOEXEC.BAT AND CONFIG.SYS FILES Check your configuration files for problems. To edit these files, use a text editor such as the Text File Editor, the MS-DOS Edit or Edlin command, or the DR-DOS Editor. First enter VER at a DOS prompt to find out which version of DOS you're using. Then look under the appropriate section below. MS-DOS - CONFIG.SYS - Make sure you have a line that reads BUFFERS=30 (or higher) - Make sure you have FILES=30 (or FILES=120 if you use DOSSHELL) - If you have a line that refers to SHARE.EXE, follow the instructions above about raising the value of the /f: parameter. (It is recommended to load SHARE.EXE in the AUTOEXEC.BAT file) - If you see a line that includes FASTOPEN, delete the line (or put REM at the beginning of the line). MS-DOS - AUTOEXEC.BAT - If you see a line that includes FASTOPEN, delete the line (or put REM at the beginning of the line). - If you have a line that refers to SHARE.EXE, follow the instructions above about raising the value of the /f: parameter. DR-DOS - CONFIG.SYS - Make sure you have the line FILES=120 (or higher) - Make sure you have BUFFERS=30 (or HIBUFFERS=30) Save the files, then reboot your computer so the changes can take effect. Now try to reproduce the steps that gave you the error. C. BAD SECTORS ON YOUR HARD DISK The first thing to do is use the DOS CHKDSK command. To run CHKDSK, completely exit any program you're in and enter CHKDSK /f at a DOS prompt. If CHKDSK displays Cross-linked files, you need to delete the cross-linked files and reinstall the software. Over time, it's not unusual for hard disks to develop small surface defects that result in bad sectors. The only ways to check for and fix bad sectors are to use a commercial hard disk utility program, such as Norton Disk Doctor or PC Tools DiskFix or the old method: backup the hard drive, reformat it, and restore your files from the backup. With MS-DOS 6.0 and higher, there is a utility called SCANDISK which is comparable to Disk Doctor or DiskFix. To maintain hard disk integrity, it is also a good idea to run a hard disk defragmentation utility like SPEEDISK from Norton or DEFRAG with MS-DOS 6.0 or higher. You could also try installing the software into a new, different directory on the hard drive. Make sure you use the CD command to change to this directory before typing NEWDEAL or NDE to start NewDeal (otherwise you may run the original copy). If you don't experience problems, your original copy of NewDeal is either damaged or is written on bad sectors of your hard drive. If you find errors: Once you've fixed the hard disk problems, you should re-install NewDeal. Use your original installation disks, and choose the New Install option. Re-installing this way won't delete or copy over your personal documents. D. DAMAGED DOCUMENTS If you only get the error message when working on one document, the document is damaged. Use your backup copy to replace the file. If you don't have a backup copy, you'll have to re-create the document from scratch. You should backup any files that you don't want to re-create. If your damaged document was created in NewWrite, the SALVAGE program may help you recover the text portion of the document. It is always a good idea to save and backup important work. E. SOFTWARE CONFLICTS Quick and easy test for software conflicts: At the DOS prompt and enter NEWDEAL /nomem This tells NewDeal to ignore any expanded or extended memory, which is usually where conflicting software resides. If you still get the error, try the more thorough test outlined below. If you no longer get the error, you have a software conflict. You can either go into Preferences, Computer and change the Extra Memory option to None, or perform the more thorough test below. More thorough test: Boot from a clean floppy disk. You can make a boot disk (also called a system disk) from the DOS prompt by entering FORMAT A: /S. On this floppy, put a CONFIG.SYS file with only the lines you absolutely need to make your computer work (generally that's only FILES=30 and BUFFERS=30). If you run any disk compression utilities like Stacker or SuperStor, you'll need to include any statements from your configuration files that make those programs run. Don't include your mouse driver, expanded memory managers, or any disk caching programs (such as SMARTDRV). If you don't get the errors after booting from the clean floppy disk, you can add lines from your original CONFIG.SYS and AUTOEXEC.BAT to the CONFIG.SYS and AUTOEXEC.BAT on the bootable diskette. Add one line, save the file, reboot, and run NewDeal. Eventually you'll find the line that's causing the problem. F. LOW ON HARD DISK SPACE You should have at least 2,048,000 bytes of free hard disk space for the program to work properly, and preferably more for improved performance. You can free up some space by backing up rarely used programs or documents to disk and deleting them from the hard drive. G. LOW ON CONVENTIONAL MEMORY (BELOW 640K) Low on memory (RAM) - NewDeal requires at least 520K of free conventional memory to run. If you are loading a lot of device drivers and memory-resident programs before you load the software, you might be running out of memory. The DOS command CHKDSK tells you the amount of free conventional memory. At the very end of the CHKDSK report, you'll see a number labeled x bytes free. "x" is the amount of free conventional memory. This number should be at least 524,288. If it's lower, you need to disable some of the programs that are loading into your conventional memory. You can do this by inserting REM at the beginning of the line that loads the program in your AUTOEXEC.BAT or CONFIG.SYS file. You'll need to reboot for the changes to take effect. H. VIRUS ATTACKS Check your computer's hard drive for viruses. Use a program like McAfee's Pro Scan, Norton Anti-Virus, or any reputable virus-checking software. If you find a virus, remember to also check every floppy in your home or office. In the unlikely event that you do have a virus, cure it and re-install NewDeal. I. KR-07, KR-09 and Windows 95 Windows 95 automatically loads its own drivers for your hardware. Should you have any of the following DOS-based drivers loaded in your CONFIG.SYS or AUTOEXEC.BAT files, they may be conflicting with the Windows 95 drivers and you may need to remove them in order to run NewDeal. Possible Problem Drivers - CD-ROM Drivers - Mouse Drivers - Network Drivers 4. OTHER SUGGESTIONS If you are using MS-DOS 5 or MS-DOS 6 or Novell DOS 7, try raising the number of FILES = x in your CONFIG.SYS file to 80 or 100. If you are using DR DOS 6 or DOSSHELL, be sure you have FILES = 120 (or a higher number) in your CONFIG.SYS file. ******************************************************************** Section 9 - Incomplete Installation ******************************************************************** If you do not complete the installation, a residual directory may exist. The directory name will be ISFYQVO.TWJ and may contain a file called SWAPFILE.HDR. To delete the FILE, enter the following at the DOS prompt: del isfyqvo.twj\*.* (press the enter key) You will then see the following: All files in directory will be deleted! Are you sure (Y/N)? Press the "y" key and then the Enter key. To delete the DIRECTORY, enter the following at the DOS prompt: rd isfyqvo.twj ******************************************************************** End of README.TXT ********************************************************************